PLACE AN ORDER

HOW TO MAKE AN ORDER

It’s easy to make a purchase! Just select a product, go to the product’s page, click on “add to cart” and then “go to cart”. From here, if requested, you will need to enter and confirm the shipping address, select your preferred payment method and then simply confirm the order.

WEB SITE REGISTRATION

Registration on the Brandani site is mandatory and can be done through the special “account” icon on the Home-Page. The essential data will be requested to formalize the order.

COUPON

You can receive additional discounts and promotions through coupons. The coupon code must be entered during checkout.

PAYMENT

PAYMENT METHODS

Paypal. In order to ensure security and transparency on online payments, Brandani has chosen PayPal as its only partner, as it is the leader in online transactions. PayPal allows anyone with an email address to securely send or receive online payments. Paypal works like a normal current account: after you have registered online and opened your account, you can perform various transactions. You can associate a credit card, prepaid card or bank account to your PayPal account for free. As soon as PayPal is chosen as the payment method, the user is linked to a secure page where their email and password are requested; at this point the amount is immediately deducted from the PayPal account. For more information on the enabled circuits, visit the site www.paypal.com.
Credit Card. We accept payments with all credit cards. As soon as credit card is chosen as the payment method, the user accesses the 3D Secure system, which is the free security system for your online purchases designed by the International Visa (Verified by Visa) and MasterCard (SecureCode MasterCard) Circuits to prevent any misuse of credit cards and to avoid unwanted charges. The operator and the consumer involved in an Internet purchase cannot verify the real identity of the counterparty: this leaves room for online fraud, where malicious people use credit card numbers they have stolen from the legitimate owners (for example, by using discarded payment receipts). The new security protocols therefore require that the consumer demonstrates his identity by entering, at the end of the payment transaction, the security code he receives by SMS on his cell phone.

PAYMENT PROBLEMS

For any problems related to unauthorized payments or different types of errors, you must contact Customer Service.

PRINTING RECEIPTS AND INVOICES

The customer will receive an order confirmation email which will contain a link for downloading the order’s receipt valid for tax purposes. The tax documentation can also be accessed at any time within your reserved area in the Orders section.

SHIPPING AND DELIVERY

ORDER PREPARATION TIMES

Orders placed up to 11 am will be taken over the same day and immediately dispatched. After this time, they will be sent the following day.
In conjunction with inventory procedures, scheduled for the first week of the new year, shipments will slip into the following week.

DELIVERY METHODS

All the products are accurately packed and shipped with an express delivery service.

DELIVERY TIMES

Delivery times vary depending on the place of arrival of the order, with the estimated delivery within 2 to 3 working days.

TRANSPORTATION FEE

Transport costs are calculated based on weight in order to indicate and indicate the time of the order, before proceeding with the payment.

TRACK YOUR ORDER

Once the order is shipped, the customer will receive a confirmation email will contain a link that lets you independently verify the status of the shipment, the order’s status and you can track the shipment at any time.

RETURN AND REFUND

RETURN METHODS

To be able to receive the return authorization contact our consumer service at the email address shop@brandani.it. Return the product and the related purchase documentation at Brandani Gift Group s.r.l. in Via Caravaggio 1, 51012 Pescia (PT). The product will be returned without charge with transport costs completely at our expense. If it is not possible to replace the product, Brandani will refund the amount paid for the purchase.

RETURNS EXTRA UE

When filling in the customs declaration forms (CN22 and / or CN23), please indicate “Returned goods – Failed sale” and attach them on the package. Please follow the return procedure carefully. If custom duties / charges will be requested, the package will NOT be accepted and it will be rejected (blocked at customs or sent back with any additional costs always borne to the sender).

CUSTOMER CARE

WARRANTY

Brandani guarantees the authenticity of all the products purchased on the website. Each product is subject to a guarantee with international validity of 24 months from the date of purchase according to the conditions specified therein.

PRODUCTS OUT OF CATALOG

To get more information about Brandani’s items , even if they are not included in the online catalogue, please write to: customerservice@brandani.it